Upon placing your order, please allow 3-6 business days for your order to be processed & shipped.

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Note: All Authentic K-pop merchandise will be shipped from our U.S location.

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Additionally, we work with Official K-pop merchandise suppliers from Seoul South Korea

so, depending on the time of year and current volume we are experiencing your order may take a bit longer to process: up to 1-3 weeks (if delayed). 

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Preordered items will ship as soon as we receive the entire order in stock.

Estimated ship dates may change due to delays in receiving new releases.

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The Lil Nook Store is a small start-up business with limited help, we kindly ask for your patience thank you!

Depending on the pre-order volume, fulfillment processing could take longer than expected.

 

When the product is released in Korea. (The estimated release date is listed in the Product Description), it usually takes us 1-5 business days or less to receive the shipment from distributors. In some instances, it may take up to 1 or 3 weeks for us to receive the product/shipment. 

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Once we receive the shipment, we begin fulfilment processing on a first order, first serve basis.

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Once your order is shipped out, *you will receive a shipping confirmation email and your tracking number.  If this information is nowhere in regular, inbox-

Please check your spam folder for it!

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Important Notice: IMPORTANT (PLEASE READ): If you order pre-orders with in-stock albums, they will be held until all items/albums are ready. Please make a separate purchase if you need to receive an item before the release date. 

At this time, we only use the U.S Postal Service/ UPS to ship out orders within the United States of America which includes Hawaii, Alaska & Puerto Rico.

(Currently we DO NOT offer to ship internationally at this moment.) We are working on expanding our logistics network to Canada and the EU in the future.​

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**Poster tubes will be shipped separately via UPS Ground Advantage please allow 3-6 additional business days to arrive after your original order is received

(one tube will contain all posters within) **

​*Poster tube shipping expense is covered within its own price tag of $8*

*Shipping rates may differ depending on the product*

​​Please order with consideration.

ALL SALES ARE FINAL- NO RETURN / NO CANCELLATION.

Once orders are fulfilled and shipped, we can no longer resolve the issue on our end.

The customer is responsible for ensuring the address information is filled in correctly and verified. We will not be able to provide a refund.

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We do not offer direct exchanges on any of our products. If you want to exchange an item, please initiate a return and place an order for the new item. Please check the return eligibility to qualify.

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Return Eligibility
To Qualify:​​​

• You must contact us within 5-days of delivery

• Provide an unedited video of shipment condition if damaged/if not provide photos

• The item must be unopened / unsealed & unused

• Item must be packaged in original packaging

• You’ll be responsible for return shipping costs

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[Note]: We’ll issue a full refund for the item once we receive and inspect it.

If elegible qualifications applied. You'll be issued a full refund between 10-15 business days.

If not elegible within qualifications, you'll be issued a partial refund if this is the case.

Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please get in touch with us at thelilnookstore@gmail.com.​

*Original shipping costs will not be refunded.

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